Service Desk Issue - Remote Access Tool Down
Minor incident
ACS Solutions Service Desk
ACS Solution Service Desk Hotline
2020-09-03 13:57 UTC
·
29 minutes, 35 seconds
Updates
Resolved
September 3, 2020 · 14:26 UTC
The vendor has resolved the issue with the tools platform. Full service has been restored now.
Issue
September 3, 2020 · 13:59 UTC
The tool set that our service desk team uses to remotely access customer machines is currently down. We are working with the vendor to resolve the issue with their platform and hope to have full access restored shortly.
In the meantime, the service desk team is using a backup tool set and is ready and able to assist you.
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