Service Desk Issue - Remote Access Tool Down

Minor incident Innova Solutions Service Desk Innova Solutions Service Desk Hotline
2020-09-03 13:57 UTC · 29 minutes



The vendor has resolved the issue with the tools platform. Full service has been restored now.

September 3, 2020 · 14:26 UTC

The tool set that our service desk team uses to remotely access customer machines is currently down. We are working with the vendor to resolve the issue with their platform and hope to have full access restored shortly.

In the meantime, the service desk team is using a backup tool set and is ready and able to assist you.

September 3, 2020 · 13:59 UTC

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