Data Center Connectivity Issues
Minor incident
MySecureDesktop Cloud Services
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ACS Solutions Data Centers
Data Center - Tampa, Florida (Primary)
2020-10-30 02:11 UTC
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10 minutes, 5 seconds
Updates
Resolved
October 30, 2020 · 02:21 UTC
All services have returned to normal. Our engineering team continues to investigate.
De-escalate
October 30, 2020 · 02:20 UTC
All services have returned to normal. Our engineering team continues to investigate.
Monitoring
October 30, 2020 · 02:19 UTC
One of our routers in the Tampa, Florida data center rebooted this evening without intervention. Our engineering team is currently investigating the cause of the reboot and monitoring for any further issues.
During this time, customers who were connected to our secure Cloud platform, MySecureDesktop, were likely disconnected from the service. Those customers should now be able to reconnect without issue.
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